Service excellence at its core is about having a great attitude solid beliefs and exceptional behaviors and applying those to your service relationships it is all about finding ways to make the other person you are serving feel good about your product or service your company and themselves because they feel good about dealing with you. Jul 06 2020 by clive cussler how to describe service excellence service excellence at its core is about having a great attitude solid beliefs and exceptional behaviors and applying those to your service relationships it is all about finding ways to make the other person you are serving feel good. Service excellence is my livelihood my job what i hang my hat on therefore i take personal responsibility for my words and actions i look back to see what i can learn from past experiences and lean forward into the future to create what will be 10 communication nothing is more vital to service excellence than clear communication. Service excellence can be understood by this simple function when customers evaluate a service they will compare their perception of the actual delivered service to what they think it should be this process is often done at a subconscious level